HOW LONG IT WILL TAKE TO RECEIVE MY ORDER?
All products listed on our website have a guaranteed delivery timeframe listed on them. We endeavor to process all orders within these timeframes however at times, we do experience delays when we have an influx of orders. If in doubt, please contact our Customer Service Team to check the status of your order.
HOW IS MY ORDER SHIPPED?
Orders are shipped within Australia via Australia Post and Toll Ipec. Orders shipped to New Zealand are shipped via DHL. Please note any tracking number provided can take up to 24 hours to become active on the freight carriers website.
DO YOU OFFER EXPRESS SHIPPING?
Unfortunately, we do not have an express shipping option currently available but it’s something we are working on.
HOW MUCH ARE THE SHIPPING COSTS?
All orders shipped within Australia are charged a flat rate shipping cost of $14.99. All orders shipped to New Zealand are charged a flat rate shipping cost of $24.99. We do not charge anything additional if your order requires multiple shipment/s (as your order may be dispatched from multiple locations).
Quick Ship FAQ’s
Quick Ship FAQ’s
WHAT IS QUICK SHIP?
Quick Ship items are in stock and available for immediate delivery. Quick Ship is a new shipping option we have added to our services to expedite processing of our customer’s orders. Quick Ship guarantees next business day dispatch from the day of order confirmation.
WHAT ARE THE COSTS TO USE QUICK SHIP?
Standard Shipping with Quick Ship: 5-7 days delivery, $18.50 including GST
Express Shipping with Quick Ship: 2–4 days delivery, $25.30 including GST
*Applies to Australia only
CAN I GET QUICK SHIP FROM WHERE I AM?
Quick ship applies to Australia nationwide.
IS QUICK SHIP STILL AVAILABLE COVID LOCKDOWN?
CAN YOU GUARANTEE DELIVERY TIME?
Unfortunately, no. We guarantee that the parcel will leave our store the next business day. Australian Post is working hard to deliver as safely and quickly as possible, but the impacts of the pandemic are causing delays. For up to date information on delivery time frames, please visit Australia Post.
Return & Exchange FAQ’s
Return & Exchange FAQ’s
HOW DO I RETURN THE PRODUCT/S?
To return a product complete a Returns & Exchange Form and send it back with your product/s to our warehouse.
The Returns & Exchange Form can be found [ HERE ]
Please address the return to:
LEGEAR Australia Returns
C/- ADA Warehouse
1 Equator Road
Thomastown 3074 VIC
Note a $14.99 reshipping fee applies for exchanges.
WHAT DO I DO IF A PRODUCT IS DAMAGED WHEN I RECEIVED IT?
If you receive a package with damaged product/s, please contact our Customer Service Team within 72 hours of receipt via phone on 1300 53 4327 or email at firstname.lastname@example.org. As a precaution we insure all packages for such events as when they are damaged in transit, we will ensure that you receive replacement product/s that are in new condition. As with all returns, Returns & Exchange Form is required to be completed and returned with the product/s to our warehouse. In this instance our Customer Service Team will issue you an Australia Post reply paid sticker to ensure you do not incur any shipping costs to return damaged product/s to us. Once the damaged product/s are received, we can then process and dispatch a replacement order to you.
WHAT IF I RECEIVED THE WRONG PRODUCT?
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product/s, please contact our Customer Service Team within 72 hours of receipt via phone on 1300 53 4327 or email at email@example.com.
We will work with you to correct the problem.
WHY WAS MY RETURN PACKAGE SENT BACK TO ME?
The product/s were returned without a completed Returns & Exchange Form enclosed. This strict policy is necessary to ensure that exchanges, store credits and refunds are processed correctly and in a timely manner. Please refer to our Returns & Exchange Policy or contact our Customer Service Team via phone on 1300 53 4327 or email at firstname.lastname@example.org for further information.
The product/s returned are not within the terms and conditions of our Returns & Exchange Policy. Please refer to our Returns & Exchange Policy or contact our Customer Service Team via phone on 1300 53 4327 or email at email@example.com for further information.